Where's My Refund?

How Long Does it Take to Get a Refund?

New for 2015: The Tax Commission cannot issue refunds before March 1st if it cannot verify your W-2s with your employers.

  • Electronic filing: You should have your refund within sixty days.
  • Paper return: It can take up to ninety days to process your return and refund.

All refund checks and direct deposits are issued by the State Division of Finance after being approved by the Tax Commission.

Checking Your Refund Status

Online with Taxpayer Access Point – TAP

Use the Where's My Refund? tool. You will need:

  • your taxpayer ID number,
  • the amount of the refund, and
  • the federal adjusted gross income (FAGI) you listed on Line 4 of your return.

By Telephone

Call 801-297-2200 or 1-800-662-4335 between 8 a.m. and 5 p.m., Monday through Friday. You will need:

  • your taxpayer ID number,
  • the amount of the refund, and
  • your current address.

Third parties may not check the status of a refund by phone without being listed as a designated 3rd party or paid preparer on the return or having a current POA on file with the Tax Commission. See Third Party Designee.

How You Can Speed Up Your Refund

Certain situations may speed up the issuing of your refund.

Things That May Slow Down Your Refund

Certain situations may slow down the issuing of your refund. Common problems and solutions are:

Identity Verification

Utah is committed to protecting your Identity. If we receive a tax return in your name that we cannot confirm is from you, we will send you a letter asking you to take a quiz to verify your identity or provide us certain documentation. Respond to the letter as soon as possible to minimize the delay to your refund. See Identity Verification for more information.

Direct Deposit Errors

If you entered incorrect or invalid direct deposit information, your refund may be delayed as we issue you a refund by mail instead. Direct deposit errors include:

  • Incorrect bank routing or account number
  • Closed bank account
  • Bank did not verify that the account was yours
  • Foreign bank accounts
  • Deposits to prepaid debit cards not approved by the Tax Commission
  • The Tax Commission could not sufficiently verify your employer withholdings

Unsigned Returns 

If you did not sign your return, your refund will be delayed until you respond to a letter we will issue asking for a signature on the letter in lieu of one on the return.

Missing Information on Your Return

If you did not provide all the required information with your return, your refund will be delayed while we send you a letter requesting the missing information or gather the information from other sources.

Errors on Your Return

If you have errors on your return, your refund will be delayed until we correct the error. You will receive a written notice explaining the correction after we finish processing the return. 

Amended Returns

Amended returns may require additional time to process.

Prior Year Returns

Filing a prior year return during the filing season for a current year may cause a delay in the processing of your prior year return. 

Multiple Returns

If you filed tax returns from multiple years at the same time, refunds will not be issued until we have processed all of your returns.

Missing or Lost Refunds

If you check the status of your refund and it indicates you should have received the refund but you have not, it may be because:

Your refund was sent to a bad address

Refunds are not forwarded to new addresses. If you moved or provided an incorrect address on your tax return, your refund check will be returned to the Utah Division of Finance. To have your refund reissued:

  1. Check your refund status online or call the Tax Commission to find your refund check number and issue date.
  2. After at least 10 days have passed since the issue date, call the Division of Finance at 801-538-3200 with refund check number and the correct address to send the refund to.

You owe state taxes for other years

If you owe Utah taxes for other years, we may take all or part of your refund to pay the debt. Pay any outstanding debts on your Utah taxes before filing to avoid a delay in receiving your current year refund. If you filed a joint income tax return and your share of the refund was taken for your spouse's separate debt, you may qualify for Injured Spouse relief with the Tax Commission.

You owe child support or other federal or state debts

If you owe other government debts, your refund may be held to pay those debts. Pay any outstanding debts before filing your return to avoid delays. If you filed a joint income tax return and your share of the refund was taken for your spouse's debt, you may qualify for Injured Spouse relief with the agency taking the debt. Do not file the Injured Spouse claim with the Tax Commission.

You requested your refund be applied to your next year's taxes

If you requested all or part of your refund be applied to your next year's taxes, you will not receive that refund this year. See Refund as Prepayment of Taxes for more information.

You requested your refund be applied to your UESP

If you requested that all of your refund be applied to your UESP account you will not receive that refund this year. See Refund Into a UESP Account for more information.

Utah took your federal refund

If the Tax Commission has filed a tax lien to secure a debt you owe on a prior year, your federal refund may be sent to Utah to pay for that debt through the Treasury Offset Program. If you did not pay the Utah tax debt in time for us to notify the Treasury Department that the debt had been satisfied (typically 30 days), your federal refund will still be sent to Utah. It takes approximately 4-6 weeks from the date of your notification from the Treasury Department for Utah to receive the federal refund and apply any portion no longer needed to pay the Utah tax debt.